Developing chain operations can improve the business operation mechanism, improve work efficiency and economic benefits, and enhance the competitiveness of enterprises. Therefore, it is imperative to develop chain operations.At present, it has been widely implemented in China's coastal developed areas and large and medium-sized cities. It has become a common mode of operation and organization in China's retail, catering and service industries, and has accelerated the development of automobiles, pharmaceuticals, tobacco, home building materials, gas stations, etc. Multi-industry penetration, showing strong vitality and development potential.Faced with the development of the chain business model, the problems encountered in the management of chain stores are endless. This program starts from the analysis of the status quo of chain stores, and proposes practical solutions to the problems that may arise in the management of operations. The problems encountered by managers in business management are solved.
Handheld terminal solutions in chain store management
Developing chain operations can improve the business operation mechanism, improve work efficiency and economic benefits, and enhance the competitiveness of enterprises. Therefore, it is imperative to develop chain operations.At present, it has been widely implemented in China's coastal developed areas and large and medium-sized cities. It has become a common mode of operation and organization in China's retail, catering and service industries, and has accelerated the development of automobiles, pharmaceuticals, tobacco, home building materials, gas stations, etc. Multi-industry penetration, showing strong vitality and development potential.
Faced with the development of the chain business model, the problems encountered in the management of chain stores are endless. This program starts from the analysis of the status quo of chain stores, and proposes practical solutions to the problems that may arise in the management of operations. The problems encountered by managers in business management are solved.
Analysis of the status quo of chain store management
Under the intensified development of chain management, the operation and management of the store is full of various inconveniences. The following analysis of sales management, cargo management and inventory counts leads the management to find out the problem.
Cargo management
Including receipt management, order management, return management and commodity management. Mainly used in order submission, merchandise warehousing, shelf sales, commodity inquiry, return service, commodity cost calculation and so on.Traditional manual records are time-consuming, laborious and inconvenient to save and query.So, how can we simplify this process through new means? This will become an urgent problem for more managers.
Sales management
Including sales management of products and membership management related to sales. The first is to apply to the entry, reading, and modification of basic information such as the product's own data, classification, details, price, current sales status, discount sales, discounted prices, etc., followed by membership card and member information. management.So,how to save the operator from the trouble of going back and forth between the shelf and the computer? How to avoid the need to flip through the mountains of data? These have become issues worth considering.
Inventory count
It mainly includes two aspects of warehouse management and inventory management. If a process is formed by some means, the information of the foreground sales situation is linked with the management of the inventory, so that the background database is updated from time to time.Then, a large number of forms, reports, and a large amount of manpower can be discarded, which not only improves work efficiency, but also ensures the accuracy of information.The result of this is that the inventory work done once a week or even a month can be shortened to take only a few tens of minutes per day. It is more helpful for managers to regularly understand the business situation, so as to continually revise the business policy, which will greatly promote the development and reduce the operational risks and losses.
It can be seen from the above analysis that how to simplify the workflow has become a common problem in the management of chain stores.Driven by this problem, through the intervention of the handheld terminal, combined with the use of our products, performance characteristics, etc.,to give a reasonable solution, how to lead the management managers out of the tedious work environment,is the ultimate goal of this solution.
System Overview
According to the analysis, we found that in the whole process of business management, how to deal with the tedious work more effectively, conveniently, and how to achieve better business development with lower cost?How to bring greater convenience to managers, operators and customers has become the most important issue?The infiltration of the handheld terminal to the chain store industry has gradually made the problem convenient and clear.We provide a detailed description of some of the more typical aspects of management to help our management operators solve more common problems.
As shown in the figure, the operation and management of chain stores is the process of submitting and feedback information, and the entry, sale, storage management and member information management of goods are completed in the process of information interaction.Abandon manual entry, manual recording, manual finishing, and use electronic media to operate, greatly improving work efficiency and operational accuracy.
Take the example of entry, sales and storage management
When the goods are put into storage, use the handheld terminal to read the barcode or RFID tag attached to the goods, and transfer the goods information to the back-end database.
Before the item is sold, you can check the detailed information of the goods by the barcode or label attached to the item, including the remaining quantity in the warehouse, the price, model, discount, etc.
When the item is sold, the product order is generated through the operation of the product, submitted to the back-end database,the background database responds to it, the information of the product is updated, and the order is accepted.
After the order is settled, the back-end database re-updates the information for the product. Guaranteed balance between sales and inventory
For daily inventory, simply read the information of the goods and return it to the database system for feedback on inventory and sales.
Main function
Entry,sale,storage management function
The merchandise management store receives the merchandise distributed by the superior unit, and manages the shelf and the return of the merchandise,and have to deal with all kinds of goods out of the warehouse.
For the goods delivered by the supplier,the acceptance personnel can check the information such as the code, quantity, production place, variety, specification, packaging time and shelf life of the control item one by one through the handheld terminal in the receiving area. After obtaining the information, upload the database,and the obtained information is saved to the background database.
By deploying a wireless network throughout the store, the handheld terminal staff can always check the specific location and space of the items on the shelf in the cargo area.Through daily sampling counts, the storage status, space size and sales volume of fast-selling merchandise goods are recorded, and the area, capacity, volume and equipment limit of the system warehouse are recorded, so that historical data can be used for analysis.Effective use of the cargo space,so that the use of space, the amount of goods purchased, the placement of goods to the maximum extent of sales.
In general,by using the handheld terminal, the barcode and RFID technology can be quickly and accurately performed on the merchandise management as follows:Commodity data management: data for modified products can be read and entered;Commodity organization management: used to manage the number of goods and gross profit of each category;Location management: used to manage the placement of goods at a price;Position management: including new shelves, rack adjustment, rack merging, etc;Product status change: used to set the "saleable" and "discontinued" status of the product; can also manage the price of the item: manage the price of the historical price, sales pricing, promotional pricing, price reduction sales, etc.
Goods inventory management can carry out a variety of inventory methods such as full-store inventory, partition inventory, etc., generate relevant profit and loss statements, and timely return to the central database.Ensure the accuracy and standardization of management, and provide the basis for the headquarters to grasp the accurate data of the large inventory of goods in each store.
Inventory is a daily job for the operation of a store. Through inventory, you can keep abreast of the latest inventory and find out the abnormal inventory loss.In order to improve the efficiency of inventory, a handheld terminal can be introduced for inventory work.Including: the entry of the inventory data: the type of the inventory, the quantity information; the submission of the inventory result: the information is exchanged with the system, the inventory result is uploaded to the database, and the background data is updated.
Membership management function
Membership management is mainly achieved through the management of membership cards.The members'cards can be read and written by hand-held or desktop devices to interact with the background system..
For member classification, members can be divided into various categories according to the actual situation of the company, such as: gold card members, silver card members, etc;
Carry out member card recharge, conduct data registration management for members, divide member categories, issue membership cards, and recharge;
Members can use the membership card to spend, members can enjoy the membership category discount;
Regular analysis of member information: mainly for members' consumption, analysis of member activities, points, points redemption, birthday reminders, etc.
Upgrade members: The system can set membership upgrade conditions, and members can upgrade to a higher membership level when they meet the conditions.In view of the above description, the basic functions that the handheld terminal should have include reading bar code information, reading and writing standard protocol cards, tags, etc. (such as IS014443/15693, etc.); GPRS, 433 (or Bluetooth), Wi-Fi Data output function for remote operation.
The role of Handheld Terminal in the Whole Operation and Management
The handheld terminal is mainly used as a tool for data collection and data interaction in the operation and management of chain stores.By reading the information of barcode/RFID tags, information transmission and feedback between the foreground and background databases are carried out.The application can be divided into two parts:Firstly, warehouse terminal for logistics support application carries out the management of purchase and inventory.The main purpose is to improve the efficiency of check and acceptance of purchase and the visibility of correct inventory.Secondly,store terminal for customer service applications carries out customer service and sales,in order to improve customer relationship management, quickly check product history,anti-theft and promotion efficiency.
Specific effects include
Digital Remote Management of Sales and Order in Chain Stores
The headquarters can grasp the sales/order data of chain stores in real time.
Dynamic understanding of the frontier sales of chain stores to facilitate decision-making
Member management and employee management in each chain store
Enterprise Ordering Solutions
Large-scale exhibitions and order fairs often have a very large flow of people, which puts forward new requirements for our efficiency in dealing with customer inquiries for product details, customer orders, order statistics and so on.Invest a lot of manpower, financial resources and energy to prepare an exhibition and an order fair.How the effect is can be directly related to the performance of the next stage of the enterprise.
Traditional orders, exhibitions have the following problems
Most of them are manual orders, oral presentations,complete manual work;
Manual order is slow;
After customers place orders, the statistical time is long, not in time, and easy to make mistakes.
For large and complex items, the explanation of customer service personnel is often not comprehensive enough.Some product information that customers want to know can not be quickly told to customers.
Imperfect product information affects product sales
In view of the sudden peak of passenger flow, the original customer service personnel failed to cope with it and missed some customers and orders.
Can not timely and accurate statistical analysis of customer orders (needs), so that enterprises can make timely response.
The scale of the exhibition is difficult to change in a short period of time, and a large number of manual operations have become the bottleneck for the improvement of business volume of enterprise.
In view of the current problems and bottlenecks in the exhibition hall, the distributors can complete all the order operations on the handheld mobile terminal during the exhibition and the order fairs, and can update to the headquarters ordering system database in real time.This kind of exhibition and order fairs system based on handheld mobile terminal is especially suitable for large-scale exhibitions such as Canton Fair.
System composition
Merchant who attend the order fair travel around the venue to order by handheld terminals.When ordering, use the handheld mobile terminal to scan the barcode of the sample and input the quantity of the different sizes of the product. The order record will be automatically sent to the server, and the order record of all the merchants can be collected and summarized at any time on the enterprise server.
Handheld mobile terminal
Wireless routers and switches
Order fair management software
The functions of system
Wireless orders
Customers can place wireless orders in any corner of the exhibition hall, and the system receives customer order information in real time.
The system support tour order fair
The location of tour order fair is uncertain,software and hardware installation of the order fair system must be convenient, stable and small in maintenance.
The system supports multiple people to place orders at the same time
During the order fair, more than one customer will place an order at the same time, supporting multiple customers to operate at the same time and single customer to operate on multiple computers.
Basic information of exhibition hall order meeting system to support enterprise business system synchronization
The data related to the goods ordered by the customer using the handheld mobile terminal can be synchronized with the enterprise business system to ensure the accuracy of the order information.
Automatic generation of customer orders
The system can generate product orders directly based on customer order information.
Customer identity management
Using the handheld mobile terminal to read the customer identity barcode, the system automatically extracts the customer information, enters the ordering system, and adds an order to place an order.
Customer order special needs management
Customer enters the ordering system.Customer can enter special modification requirements for the goods in the remark bar.
Support multiple ways of item number entry
The system supports barcode scanning and manual entry of goods code.
Multiple ways to prevent misoperation
Multiple data security check channels are set in the system to effectively prevent data loss caused by operator misoperation.
The advantages of system
Use handheld mobile terminals instead of traditional manual entry, efficient and reduce the chance of error.
Fast reaction time of the system.The customer scans any product barcode and displays the relevant details of the product immediately on the data terminal without waiting for the customer.
The product image is displayed directly on the mobile smart terminal, and the product update is updated with the image, eliminating the time and expense of preparing, printing, and updating the product catalog.
No longer need to manually and continuously sort, classify, archive and count the order data,immediately generate an order in the background system after scan and entry.
Significantly reduced the entire order cycle, providing sufficient preparation time for the listing of later commodities.
It makes the order fair more orderly, improves the work efficiency, shortens the time of the order fair, and reduces the cost for the enterprise.
Handheld device inventory solution
The handheld device inventory system is applied to the handheld terminal device and is easy to carry.The results can be recorded on the inventory site, and the inventory results can be uploaded in time.At the same time, the system interface is simple and easy to understand, easy to train, which reduces the professional and technical requirements for operators; and limit users at different levels and class through strict authority management, each user can only operate their own business, and enhance the security of the system.At present, the handheld device inventory system can be divided into barcode technology and RFID technology.
Function overview
Whether it is barcode inventory or RFID inventory, the actual workflow is basically the same, including the generation and download of inventory tasks,device inventory processing, inventory results registration and upload three processes.First, download the relevant data information (physical account) from the software to the handheld device, and then compare it with the real thing (mainly through the barcode or electronic label on the physical assets). Finally, transfer the inventory results to the software to complete the inventory work.
RFID
RFID inventory does not need to be done at close range and without object obstruction, as barcode scanning does.RF technology can penetrate non-metallic or non-transparent materials such as paper, wood and plastic, and can communicate transparently. As long as the scanner is turned on, the device label information in the scanning area can be read.The main work flow is as follows:
